Popular Post

Recent Posts

The ONE THING

I love to read and love to learn, so it is no suprise that one of my favorite pastimes is to wander through bookstores. I love perusing the titles, skimming a few pages of those that interest me and maybe marking a few to add to my reading list. It's a habit I developed probably thirty years ago.

O...

What's Wrong With Asking for a "Highly Satisfied" Rating

Virtually all businesses today are concerned about how the public perceives them. They recognize -- and rightfully so, in my opinion -- that customers who have a positive experience, who receive great service, or receive quality, tasty foods are more likely to be repeat customers. They also know t...