category: General

The ONE THING I love to read and love to learn, so it is no suprise that one of my favorite pastimes is to wander through bookstores. I love perusing the titles, skimming a few pages of those that interest me and maybe marking a few to add to my reading list. It’s a habit I developed probably thirty years ago. One of the subject areas I generally skim is the business management section. Learning about management styles and techniques is interesting and informative. Last fall, however, as I was skimming titles, I had an epihany. As I skimmed the titles I became aware of just how many titles purported to embue the reader with “the one thing” that they could do to be the best leader, the best manager, to build the most successful company, and … well, you get the idea. As I looked further, I found books of similar types in other subject areas. It seems that everyone one is looking for the ONE THING that gives them an advantagse. The problem was that in skimming the books it quickly became apparent that the “one thing” differed from book to book. ...

What’s Wrong with Asking for a “Highly Satisified” Rating? Virtually all businesses today are concerned about how the public perceives them. They recognize – and rightfully so, in my opinion – that customers who have a positive experience, who receive great service, or receive quality, tasty foods are more likely to be repeat customers. They also know that customers who have a poor experience are just as unlikely to return. Thus, measuring the customer experience by asking the customer to complete a survey of their experience is an important means for getting information on how well the company is doing in meeting the customers’ needs and expectations. I’m not sure all managers understand the value of the survey and the need for accurate feedback. ...

Science Fiction and the Polymath Throughout my junior high years I was a huge science fiction fan. One of my favorite authors of the time was Isaac Asimov. I was quite surprised to learn that Asimov not only wrote science fiction but had also penned books, short stories, and essays that ranged from religion (Guide to the Bible), chemistry (he was educated as a biochemist), engineering, and the list goes on. This realization intially confused me. How could a science fiction writer be so bold as to write on so many different topics? How could he know enough in each of those fields to qualify himself to write books on them? It would be many years before I encountered the term “polymath”, but surely Asimov earned the title. ...

Me? A Manager? Not so Much For the past year or so my manager has been after me to move into a management role. I managed to avoid doing so until fairly recently, using my work on my doctorate as an excuse for not really having the time to take on all the work of learning the role, learning the courses I would manage and so forth. Recently, however, I was approached again and, having all-but completed my degree, really didn’t have a good reason for ...

The Power of Curiosity I have always been a curious person. I’m the kid that took toys apart to see how they worked (and was sometimes able to put them back together again, too!) I was the kid that enjoyed reading the WorldBook Encyclopedia because, well, just because. Learning about different stuff fascinated me. Even as a very small child I was curious. My mother used to tell the story of the time when I was maybe 3 or 4 years old and came in crying because my eyes were filled with sand. I had apparently held a toy over my head and looked up as the sand fell out because I wanted to see what it looked like from that angle. ...

#No, In Fact I Don’t Like Social Media Well, the title really says it all: I don’t like social media. The reasons, though, need some explanation. I believe that social interaction and the sharing of ideas is an important part of life and, particularly, of learning. Engaging in thoughtful, thought-provoking conversations allows us to to explore more fully our own thinking, to consider the thoughts of others, and find in the mix a fuller, more well-developed sense of the world around us. For many years — perhaps hundreds — sitting with friends and debating the issues of the day was a common means of passing the time. Conversations no doubt got heated at times, and I’m sure more than few feelings got hurt. But, at the end of the day, they remained friends and may have developed a deeper appreciation for the knowledge and thoughts each held. And this, I think, is what the vision of social media started out to be. ...